Before converting your WhatsApp Messenger account to WhatsApp Business app, we suggest that you create a backup of your account. Learn how to create a backup in this article.
- Update WhatsApp Messenger and download the WhatsApp Business app from the Play Store.
- Open the WhatsApp Business app.
- Read the terms of service for the WhatsApp Business app. To accept the terms, click Agree and Continue.
- The WhatsApp Business app automatically recognizes the number you use on WhatsApp Messenger. To continue using the same number on WhatsApp Business, tap the Use Number button.
- If the number on your screen is different from the number you want to use, tap Use another number and continue with the standard verification process.
- To allow WhatsApp Business to access your chat history and media, tap Continue > Allow.
- WhatsApp will send a text message with a 6-digit code. Enter the six-digit code to confirm your number.
- Create a business profile, then click Next.
You can continue to edit your business profile after your WhatsApp Business account is active.
How to edit a business profile
Your business profile allows you to add information about your company, including the company's name, address, which category it belongs to, a description of its business type, email address, and website. Others can easily see this information when viewing your business profile.
To view your business profile, open the WhatsApp Business app, then tap More options > Business tools > Business profile.
Edit your profile picture
Click your profile picture, then click Edit.
Or click Edit next to the cover photo, then click Add or Edit Profile Picture.
Click the camera icon to take a new photo, or click Gallery to choose from your saved photos. You can also tap Delete > Remove to remove the current profile picture.
When you choose a photo or take a new photo, you can crop or rotate the photo as you like.
Click Done.
Note: By default, your profile picture is public. Learn how to change your privacy settings in this article.
Edit cover photo
Click Edit next to the cover photo.
Click Add or Edit Cover Photo.
Click the camera icon to take a new photo, or click Gallery to choose from your saved photos. You can also tap Delete > Remove to remove the current cover photo.
When you choose a photo or take a new photo, you can crop or rotate the photo as you like.
- Click Done.
- Note: By default, the cover photo is public.
- Edit your business name and description
- Click Edit next to the field you want to update.
- Make the updates you want.
- Click OK or Save.
- Edit business category
- Click Edit next to the category field.
- Define up to three categories that relate to your business.
- Edit your business address
- Click Edit next to the title field.
- Click the business address field, then enter your business address.
Note: This action only changes the location of your business on the map, but the address you entered in the Address field will remain.
Click Save.
Adjusting working hours
Click Edit next to the Business Hours tab.
Click Schedule.
Select one of the following business hours models:
Open for specific hours: Use the toggle switch to select the specific days the business will be open. You can also set specific subsets of working hours for each day.
Always open: Use the toggle switch to select the days your business is open during the week.
By appointments only: Use the toggle button to select the days of the week that your business is open on schedules with customers.
- Click Save.
- You can also tap More options > Clear to reset working hours.
- Edit your email address and website
- Click Edit next to the field you want to update.
- Update your information.
- Click Save.
- Edit your linked social media accounts
- If you do not have linked accounts:
- Click Add Facebook or Instagram.
- Click on Facebook or Instagram > Follow.
- Sign in to your account to add it to your business profile.
- If you already have accounts linked to your business profile:
You can hide a linked account from your profile or unlink it from your WhatsApp account.
Edit catalog
Click Manage to update the catalog, or Create a new catalog.
Add or edit the items you want to the catalog. Learn more about how to create and maintain a catalog in this article.
Edit news section information
Click Edit next to the News tab.
You can create a custom message for the news section, or select a message from the preset messages in the news selection section.
Edit your phone number
Click Edit next to the phone number field > Next to start the process of updating your phone number.
How to save chat history
WhatsApp automatically creates a backup of your chats and saves them to your phone's memory on a daily basis. Depending on your settings, you can also periodically back up your WhatsApp chats to Google Drive. If you uninstall WhatsApp from your phone and want to keep your messages, be sure to save a manual backup of your chats before uninstalling the app.
Create a chat backup
Go to WhatsApp and tap More options > Settings > Chats > Chat backup > Backup.
Transfer chat logs
You can use the Chat Transfer feature to transfer a copy of your chat history either from a group or individual chat.
Open the individual or group chat.
Click More options > More > Move chat.
Decide if you want to move chats with media included.
An email will be generated with a document in text format. Includes chat history.
note:
If you are in Germany, you may need to update WhatsApp to be able to use the chat transfer feature.
If you choose to attach media, the newly sent media will be added as attachments.
When you transfer chats with media, you can send the latest messages with a limit of up to 10,000 messages. In the case of transferring chat history without media, you can send messages with a limit of 40,000 messages. This number is limited due to the maximum size allowed in an email.